Frequently Asked Questions 1.     Is there a minimum to order?

        There is no minimum to order products. 

 

2.     What sizes are available?

        We have sizes that fit infants, toddlers and children to big & tall and extra small.  Sizing details are available in the product details.

 

3.    Is there a setup fee?

       There is a one-time fee of $25 to digitize a logo.  Contact us for a custom design logo quote.

 

4.    How do I pay for my order?

       We accept Visa, MasterCard, American Express & Discover.    

 

5.     How long does it take to receive my order?

        Generally speaking it takes 7-10 business days. 

 

6.     Is shipping included in the total price?

        Shipping costs vary and will be included in final cost once order is approved. 

 

7.     How to reorder product?

        A custom page can be created for your company featuring the products you request. 

 

8.     Do you embroider customer owned garments and/or items?

        Yes we do.  Contact us for a quote. 

 

9.      Can you embroider Flame-Resistant garments?

          Yes.

 

10.     Do some brands require embellishment?

           Yes they do.  Contact us for additional details. 

 

11.     Can items be returned?

           Yes.  Contact us at 605.389.3838 for details.

 

12.       What is your location and business hours? 

            Our Showroom is open Mon-Fri from 8am-5pm.  You'll find us at 312 Main Street, Rapid City, SD.  Store Front Parking available.